ku91 Terms and Conditions

Introduction and Definitions

These Terms and Conditions ("Terms") form a legal agreement between ku91 ("Platform", "we", "us") and users of the ku91.cam website ("user", "you", "your"). By accessing this platform or registering an account, you are considered to have fully accepted these Terms.

The key terms used in these Terms are defined as follows:

• "Platform" refers to the ku91.cam website, its mobile version and all associated services.
• "Account" refers to the user's registered profile and wallet.
• "Wager" or "Bet" refers to any sports bet, casino game or other staked participation.
• "Bonus" refers to any promotional credit or reward granted by ku91.
• "Taka" refers to the Bangladeshi currency (BDT / ৳).

Eligibility and Registration

The following eligibility requirements must be met to open an account at ku91:

2.1 Age Requirement

You must be 21 years of age or older. ku91 may at any time request a government-issued identity document (National ID, passport or driving licence) for age verification. Withdrawals may be held until age verification is complete.

2.2 Registration Process

You must provide accurate and complete personal information at the time of registration. Registering with false information will result in permanent account closure and your balance may be forfeited. Each person may operate only one account.

2.3 Geographic Restrictions

ku91 provides services to the Bangladesh market. This service may not be available in certain countries or regions. Attempting to bypass geographic restrictions through technical means will be considered a violation of these Terms.

• If the information provided at registration changes, ku91 must be notified immediately.
• Operating multiple accounts using the same device, IP address or payment method is prohibited.
• Sharing or selling account credentials to third parties is strictly prohibited.

Account Management

Each account is personal and non-transferable. You are solely responsible for keeping your account login credentials confidential. Never share your password or username with anyone.

3.1 Account Security

If you suspect unauthorised access to your account, notify us immediately via live chat or email. Until you notify us, you will bear responsibility for all activity that takes place on your account.

3.2 KYC Verification

For security and fraud prevention purposes, ku91 may request Know Your Customer (KYC) documents at any time. Required documents may include:

• A clear photograph of your National ID (NID) or passport.
• A recent utility bill or bank statement (as proof of address).
• Proof of ownership of the payment method used.

ku91 reserves the right to temporarily suspend the withdrawal process if documents are not provided within the specified time.

Deposits and Withdrawals

The following terms apply to financial transactions at ku91:

4.1 Deposit Terms

• Minimum deposit amount: ৳300 (per method).
• Accepted methods: bKash, Nagad, Rocket, and bank transfer.
• Deposits are generally credited to the account instantly.
• Only use a payment method registered in your own name.
• Using third-party payment methods is prohibited.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: 30 minutes to 3 hours.
• Withdrawals may only be made via the same method used for the deposit.
• Large withdrawals may be delayed if KYC verification has not been completed.
• ku91 reserves the right to temporarily suspend withdrawals if fraudulent activity is suspected.

Bonuses and Promotions

ku91 offers various types of bonuses and promotions. Specific terms apply to each offer and are clearly stated on the offer page.

5.1 Welcome Bonus

New users will receive a 150% welcome bonus on their first deposit, up to a maximum of ৳5,000. The following conditions must be met to receive this bonus:

• Bonus wagering requirement: 15x (15 times the total of deposit plus bonus amount).
• Wagering must be completed within a specified period after receiving the bonus.
• Withdrawals cannot be made directly from the bonus balance.
• Each user may claim this bonus only once.
• Certain games may not count towards bonus wagering.

5.2 VIP Program

The ku91 VIP program has five tiers, and you advance to higher tiers based on regular play. Weekly cashback is available at each tier:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.4% weekly cashback.
• Gold: up to 0.6% weekly cashback.
• Platinum: up to 0.8% weekly cashback.
• Diamond: up to 1.0% weekly cashback.

5.3 Bonus Abuse

If fraudulent activity involving bonuses is detected (such as claiming bonuses using multiple accounts or meeting wagering requirements through manipulation), the bonus will be cancelled and the account may be closed.

Betting and Gaming Rules

All betting and gaming activity at ku91 is governed by the following general rules:

6.1 Sports Betting

• All betting decisions are final and cannot be changed once a result is confirmed.
• If incorrect odds are displayed due to a technical error, ku91 reserves the right to void the relevant bet.
• If match-fixing is proven, all related bets will be considered void.
• ku91 is not responsible for bets that could not be placed due to disconnection during live betting.

6.2 Casino Games

• All casino games use Random Number Generator (RNG) technology, which ensures fair and unbiased results.
• Game providers' own rules will apply and ku91's terms will remain in effect alongside them.
• If a game is interrupted mid-session due to a technical issue, the outcome of any partial bet will be determined in accordance with the provider's rules.

Prohibited Activities

The following activities are strictly prohibited at ku91 and immediate action will be taken upon detection:

• Operating multiple accounts by the same person.
• Opening or operating an account using another person's identity.
• Using hacking, software bots, automation tools or any other artificial means.
• Money laundering or depositing funds from illegal sources.
• Attempting to manipulate the platform's software, game engine or RNG.
• Harassing or engaging in misconduct towards other users.
• Claiming bonuses with false or misleading information.
• Allowing minors to use an account.

Privacy and Security

Protecting your personal information is our highest priority. ku91 uses SSL encryption technology to keep all data transmissions secure.

For detailed information about how your data is collected, stored and used, please read our Privacy Policy. It clearly states what information is used for what purpose and what information is shared with third parties.

• Your data will not be sold to third parties.
• Information is collected solely for the purpose of operating the service and ensuring security.
• Information may be provided in response to lawful requests from regulatory authorities.

Account Suspension & Closure

ku91 reserves the right to temporarily suspend or permanently close an account under the following circumstances:

9.1 Closure by ku91

• Violation of any clause of these Terms and Conditions.
• Detection of fraudulent activity or suspicious behavior.
• Failure to verify documents or providing false information.
• Extended period of inactivity (after appropriate notice is given).

9.2 Closure by the User

You may request to close your account at any time via live chat or email. You will be given the opportunity to complete any pending withdrawals before closure, however any active bonuses will be forfeited.

9.3 Self-Exclusion

As part of responsible gaming, you may exclude yourself from the platform for a set period of time or permanently. Visit our Responsible Gaming page for more details.

Limitation of Liability

ku91 is not liable under the following circumstances:

• Loss caused by the user's internet disconnection.
• Unauthorized access to an account due to the user's own negligence.
• Transaction delays caused by third-party payment gateways or banks.
• Loss caused by unforeseen technical issues or cyberattacks.
• The user having no control over the outcome of bets.

ku91 always strives to ensure a fair and transparent service. However, the amount of compensation for issues arising from technical or external causes may be limited.

Dispute Resolution

In the event of any dispute or complaint, please follow the process below:

11.1 First Step

Report any issue first through our 24/7 live chat support. Most issues can be resolved quickly.

11.2 Formal Complaint

If the issue is not resolved via live chat, send a detailed complaint to [email protected]. A confirmation of receipt will be sent and the senior team will review it.

11.3 Final Decision

The decision of ku91's management committee will be considered final. In the event of a dispute, all transaction records, game logs, and support conversations will be considered as evidence.

Changes to Terms

ku91 reserves the right to amend, change, or update these Terms and Conditions at any time. Users will be notified of significant changes via email or a platform notification.

Continued use of the platform after changes have been made will indicate that you have accepted the new Terms and Conditions. If you do not agree to the updated terms, you should request to close your account.

The latest version of these Terms and Conditions will always be available at ku91.cam/terms-conditions, and the date of the last update will be displayed at the top of the page.