ku91 Privacy Policy

01 Introduction and Scope

ku91 ("we", "us", or "platform") provides a safe and reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") applies to the ku91 website https://ku91.cam and all related services.

By registering on our platform or using our services, you agree to the terms described in this Privacy Policy. This Policy should be read together with our Terms and Conditions. If you do not agree with this Policy, please refrain from using our services.

ku91 treats your privacy with the utmost importance and complies with applicable data protection laws and regulations. We believe you should have full control over your personal information, and that is what we work toward.

02 Information We Collect

ku91 collects only the information necessary to provide our services. We may collect the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID or passport number (for identity verification)
• Residential address

2.2 Financial Information

• bKash, Nagad, or Rocket mobile banking number
• Bank account details (for bank transfers)
• Transaction history and amounts

2.3 Technical Information

• IP address and device type
• Browser information and operating system
• Date and time of site access
• Cookie and session data

2.4 Usage Information

• Gaming activity and betting history
• Navigation patterns on the platform
• Records of contact with customer support

03 How We Collect Information

ku91 collects your information in several ways. The following methods are used:

3.1 Direct Collection

You provide information directly to us when you register on our platform, log in, complete a deposit or withdrawal, or contact customer support.

3.2 Automatic Collection

Our servers automatically record certain technical information, such as IP address, browser information, and site usage patterns. This information is used to ensure the security and performance of the platform.

3.3 Cookies and Tracking Technologies

ku91 uses cookies that improve your browsing experience and allow the platform to recognise you automatically. You can manage cookies through your browser settings, though this may affect the functionality of some services.

04 How We Use Your Information

We use your information only for specific and legitimate purposes. ku91 processes your information for the following reasons:

• Account Management: To create, verify, and maintain your account.
• Identity and Age Verification: To ensure services are provided only to those aged 21 or over.
• Financial Transaction Processing: To securely complete deposits, withdrawals, and bonus payments.
• Fraud Prevention: To detect and prevent unauthorised access and suspicious activity.
• Customer Support: To resolve your complaints and queries.
• Responsible Gaming: To identify problematic gaming behaviour and provide support.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To improve the experience and performance of our platform.

We never sell your personal information to third parties for advertising purposes.

05 Sharing Information and Third Parties

ku91 does not sell or rent your personal information to any third party. However, certain information may be shared in the following circumstances:

5.1 Service Providers

The minimum necessary information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket, bank transfer) and technical infrastructure management. These providers are obligated to comply with our privacy standards.

5.2 Legal Obligations

Relevant information may be disclosed in response to a court order, government directive, or a lawful request from a law enforcement authority.

5.3 Corporate Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. We will notify you in advance in such cases.

5.4 Fraud Prevention

If money laundering or any other financial crime is suspected, the necessary information may be shared with the relevant authorities.

06 Data Security Measures

ku91 applies industry-standard technical and administrative measures to protect your information. Our security framework includes:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS protocols, keeping your information out of reach of third parties.
• Firewall and Access Controls: Our servers are protected by advanced firewalls, and only authorised staff can access personal information.
• Two-Factor Authentication: An additional security layer is used for account login.
• Regular Security Audits: Our systems undergo regular security testing.
• Data Minimisation: We collect only the information that is necessary and delete what is not needed.

However, no method of transmitting information over the internet is one hundred percent secure. Even with our best precautions, we cannot guarantee complete security.

07 Data Retention Period

ku91 retains your personal information only for as long as it is necessary or legally required:

• Information for active accounts is retained until the account is closed.
• Records of financial transactions are generally retained for up to five years.
• Identity verification documents are kept for the period required by law.
• If consent to marketing communications is withdrawn, that information is deleted as soon as possible.

Once the defined retention period has passed, your information will be securely deleted or anonymised.

08 Your Rights

As a ku91 user, you have the following rights regarding your own information:

8.1 Right of Access

You may ask us at any time what information we hold about you and request a copy of that information.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes.

8.5 How to Exercise Your Rights

To exercise these rights, contact us at [email protected] or use the 24/7 live chat. We will respond to your request within a reasonable time from the date it is received.

09 Cookie Policy

Cookies are small text files that our website stores on your device. ku91 uses the following types of cookies:

• Essential Cookies: Essential for the basic operation and security of the platform. These cannot be disabled.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to monitor and improve site usage.
• Session Cookies: Used to keep your login session active.

You can accept or reject cookies by changing your browser settings. However, disabling certain cookies may reduce the functionality of our services.

10 Protection of Minors

ku91 services are for those aged 21 or over only. We do not knowingly collect any information from minors. If we become aware that a minor is using our services, the relevant account will be closed immediately and all collected information will be deleted.

If you believe a minor is using our platform, please contact us. To learn more about responsible gaming, visit our Responsible Gaming page.

11 International Transfer of Data

Our servers and processing infrastructure may be located outside Bangladesh. In such cases, we ensure that transferred information is protected in accordance with the standards of this Privacy Policy.

For transfers of data to third countries, we ensure appropriate protective measures are in place, such as contractual security clauses. Our service providers follow industry-standard security protocols.

12 Policy Changes and Updates

ku91 may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• A prominent notice will be displayed on the website.
• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of the page will be changed.

If you continue to use our services after changes are made, you will be considered to have agreed to the updated Policy. We therefore recommend that you review this page regularly.

13 Contact and Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please contact us. Our data protection team takes all requests seriously.

We take your privacy concerns seriously and are committed to ensuring each request is resolved promptly and effectively.